Terms And Conditions

Applies to all sales via Sjoelbak Australia or via any representative of Sjoelbak Australia.

Before purchasing customers accept full responsibility for operating the equipment or any products purchased from Sjoelbak Australia. Customers should understand the relevant laws and rules governing the use of all equipment/products before using or operating such equipment/products and must comply with all relevant laws and rules in your respective country. Sjoelbak Australia accepts no liability whatsoever resulting from the ownership, use or operation of any equipment/products purchased via Sjoelbak Australia. All sales are final once paid by the customer. Sjoelbak Australia reserves the right to cancel any order placed if considered to be false, fraudulent, misleading, unable to be verified or is suspicious by error or omission. Such un-verified orders will be cancelled and monies refunded.

Customers Responsibilities

Sjoelbak Australia accepts no liability for damages or loss incurred either directly or indirectly from the ownership, operation or control of any equipment/products purchased from Sjoelbak Australia. No consequential loss or warranty is implied or given. Customers must understand the functions of the equipment/products purchased from Sjoelbak Australia before operation including reading, watching or learning any information, web links or documents provided by Sjoelbak Australia.

Quality Assurance

Sjoelbak Australia operates a strict quality control assurance program. All products are sent from a domestic or international location and tested and checked to be in high order before being packaged and dispatched to customers.

Repairs, Replacements and Refunds

All claims for repairs and/or replacement is at the discretion of Sjoelbak Australia only. Customers may be requested to send photos/videos showing the exact problem in detail to support any request for returns/repairs. Customers are required to complete and sign a return form with any equipment/products sent to Sjoelbak Australia for inspection. Customers are liable for all postage costs to return equipment/products for inspection and repair. Repair and/or replacement costs will be quoted after our technicians have completed an inspection of the returned items. Repairs and/or replacement work will be carried out within a reasonable time once costs have been confirmed as paid by the customer.

Customers should note that some items may need to be sent overseas to be repaired by the manufacturer, in some cases. All refunds are made at the full discretion of the Sjoelbak Australia management. All refunds due to no stock will be made at 100% including freight.We do not have to provide a refund if you change your mind, so please choose carefully. If a product is faulty, or does not match their description then we will be happy to sort something out under the consumer guarantee’s act.

Warranty Claims

Will be managed on a case by case basis. Our products have up to a 2 year manufacturer warranty and Sjoelbak Australia reserves the right to offer repair or replacement for any items returned under a warranty claim.

Products: If products used in conjunction are not purchased from Sjoelbak Australia we cannot verify or test the compatibility with Sjoelbak Australia products. We accept no liability from loss or damage that occurs from using products not supplied or tested by Sjoelbak Australia.

Support: All communication regarding orders, shipping and general questions should be sent to info@sjoelbak.com.au. All emails will generally be replied to within less than 1 business day Monday to Friday excluding public holidays or other holidays as advised.